Here at EF, support isn’t one-size-fits-all. There’s our on-the-ground presence in 114 countries (that’s the big, sweeping kind). But there’s also the team we build around every teacher who leads an educational tour with us. From day one, you can lean on your EF people for the kind of one-to-one traveler support that’ll make a huge difference in your group’s travel experience.
The wind beneath your (airplane) wings
Ready to meet the experts who’ll come together to make sure your tour experience is safe, smooth, and rich with possibility for your students? Each member of your team serves a crucial role—whether it’s helping you explore destinations over a call or text or organizing flights and meals behind the scenes.
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The magic makers
Say hi to your new besties, your Tour Consultant and EF Experience Specialist. Together, they make up your personal EF Travel Team. Each of these experts has a specialized skill set, but their goal is the same: making sure you get individualized traveler support and have the best tour ever.
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The travel sidekick
Meet your Tour Director, your rock on tour. As trained guides who speak the language of travel (and navigate the local language as well), no one is better equipped to lead the way. Frankly, they’re the best part of any EF trip.
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The parent whisperer
Consider our EF Traveler Support Specialists human search engines for all things EF. They’ll work with families to answer any what-ifs and how-tos, from questions about payment plans to documenting dietary preferences.
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The hometown hero
This could be you someday! Spread out all across the U.S., our Global Education Ambassadors are teachers who’ve led plenty of EF tours, and they’re eager to share their expertise. Want to talk with one who’s close by? We'll connect you.
Get a closer look
Go behind the scenes and meet the people who bring your EF tour to life.
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The team behind your team
In addition to your incredible EF Travel Team and Tour Director, there are even more people building your EF tour from the ground up. Some call them our Education Team, Market Development Directors, Tour Experience Managers, and Flights Coordinators—we just call them the dream builders.
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Easier for you, every step of the way
You don’t know it yet, but our people are already working hard to provide you with a better educational tour experience than you can get anywhere else. From the logistics genius in Zurich who artfully balances city highlight stops to the EF Traveler Support Specialist in Boston perfecting parent communication plans, consider our team your team from the get-go.
The way, way before
Market Development works with the Education Team to design trips that align with your classroom
Sourcing & Contracting searches for on-tour partners for lodging and activities, while Flights Coordinators research the best routes to and from your closest airport
Tour Consultants help pick the best tour for your students and support you with student sign-ups
Preparing for takeoff
Speak with your EF Experience Specialist for tips, reminders, updates, and anything else you may need
Connect with Global Education Ambassadors (who are also teachers!) who’ve done all this before
Point families toward Traveler Support for the questions you can’t answer
On the ground
Your Tour Director takes care of your group from the moment you clear customs
Your Tour Experience Manager reads your evaluations in real time to check that everything’s running smoothly
Safety & Incident Response is on standby 24/7 to ensure a train strike or a sprained ankle won’t slow things down
Back home again
Your Tour Consultant can help build an ongoing travel program at your school
Market Development and the Tour Experience Team use your feedback to make your trip even better next time
Say hi anytime
We love being friend-zoned. Plus, we’ve got experienced Group Leaders who want to meet you and help answer all your questions about student travel.